Help Centre

Our hoodies are oversized for a comfy, cosy feel!

Hoodie size suggestions based on height

Small: 4’9- 5’3

Medium: 5’4-5’7

Large: 5’8 +

Sizing measurements

Caring for your hoodie

1. Turn inside out before washing
2. Wash in cold water (30 degrees max) with mild detergent
3. Air dry (do NOT tumble dry)
4. No need to iron

PRL hoodies are made using a quality cotton shell (50%) with a polyester (49.8%) and viscose (0.2%) lining. This provides super soft comfort and strength for the elaborate embroidery.

The perfect combination.

We're proud to be a British brand operating from Cheshire.

Once your order is picked and packed our system will automatically send tracking information to your email on file.

We aim to dispatch your order within 5-7 working days.

Shipping time will vary depending on your location. We use Tracked Royal Mail/Parcel Force to deliver all our orders across the world.

Each hoodie has over 200,000 embroidery stitches which takes time to produce as we focus on quality.

We try our very best to get you your hoodie as fast as possible.

The only official and authorized seller of Pink Rain Lilies TM apparel is pinkrainlilies.com

If you see 'Pink Rain Lilies' products being advertised anywhere else, including websites that look similar, please know they are NOT affiliated with our brand.

These are counterfeit items - or fraudulent sites which may not send products, or could compromise your personal information.

Only shop at pinkrainlilies.com and our authorised pop up shops (communicated on our socials).

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at pinkrainlilies@gmail.com. 

Once your return is accepted, we’ll send you instructions on how and where to send your returns. Original shipping costs cannot be refunded, and please note that you must cover the cost to post the return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at pinkrainlilies@gmail.com

If you have anything you would like to chat to us about, please contact us by completing the form below.

We're here to help you!

Thank you for being part of the PRL collective.